Bookings, Payment & Cancellation
Bookings & Payment
A £40 deposit per room is required at the time of booking to secure your reservation. For online bookings, card details are requested during the booking process; for telephone bookings, card details will be taken securely over the phone.
The remaining balance is payable on departure, or earlier where required under the cancellation terms below.
We accept Visa, MasterCard, Maestro, Switch, and cash. The hotel reserves the right to pre-authorise a payment card for a minimum of £50, or where appropriate request a cash security deposit on arrival. Any pre-authorisation will be released following departure, subject to no additional charges being incurred.
All reservations are non-transferable.
Cancellation & Amendment Policy
This policy applies to bookings made directly with The Royal Sportsman Hotel.
Arrival is defined as 3:00pm on the first day of your stay.
- Cancellations or amendments must be made by telephone at least 72 hours prior to arrival
- Cancellations made within 72 hours of arrival will be charged 100% of the total accommodation cost
- Cancellations made within 7 days of arrival will result in the loss of the deposit paid
- Cancellations made 7 days or more before arrival will receive a full refund of the deposit
For bookings made within 72 hours of arrival, full payment may be required on arrival. Card details may be securely held to cover any additional charges or damages incurred during the stay.
Guests are strongly advised to take out appropriate travel insurance.
Non-Refundable Bookings (Via Third-Party Providers)
Non-refundable bookings made via third-party booking providers are charged in full at the time of booking and cannot be cancelled or amended.
In the event of cancellation or non-arrival, 100% of the booking value will be retained. These bookings are subject to the terms and conditions of the third-party provider used at the time of booking.
Group Booking Terms
A group booking is defined as three or more rooms.
To confirm a group booking, the following is required:
- Full contact details for the booking organiser
- Card details to be held securely on file
- A 10% deposit of the total accommodation cost
Once the booking is made, we will issue a written booking confirmation along with these Terms & Conditions. Continued confirmation of the booking will be taken as acceptance of the terms outlined.
The booking organiser will be responsible for the conduct of the group during the stay and for any damage or loss incurred to the hotel or its property.
Group Payment Schedule
- 60 days prior to arrival (or immediately if booking within 60 days): 50% of the total balance of the accommodation
- 14 days prior to arrival: Full amount is due
Failure to meet the payment schedule may result in cancellation of the booking.
Group Cancellation Policy
- More than 60 days prior to arrival: No Charges
- Within 60 days of arrival: no refund will be given and the full accommodation cost will be charged.
Guests arranging group bookings are strongly advised to take out appropriate travel insurance.
Rates & Offers
Room rates are subject to availability and vary depending on room type, season, and demand. Different room categories are priced at different levels to reflect size, outlook, and amenities.
Rates differ between high, mid and low seasons, with pricing adjusted throughout the year.
The best available rates are always offered when booking directly with us. Any special offers or promotions will be clearly displayed on our website at the time of booking and may also be shared via marketing emails for guests who have chosen to opt in.
On occasion, room rates may be offered below our standard seasonal tariff as part of a promotion or special offer. Rates discounted below the published tariff for the season are excluded from commission and are not available to travel agents, tour operators, conventions, or group bookings unless otherwise stated.
For bookings made via third parties or intermediaries without a commission agreement in place, commission is subject to a capped rate as determined by the hotel. The Royal Sportsman Hotel reserves the right to limit or exclude commission where rates fall below the agreed or published tariff.
All room rates are confirmed once a deposit is received.
All prices are inclusive of VAT
Check-in Requirements
On arrival at the hotel, guests may be asked to:
- Present their booking confirmation
- Show the payment card used to make the booking
- Provide valid proof of identity
For bookings made via third-party providers, guests will be required to provide up-to-date payment card details on arrival. These details will be held securely on file for the purpose of covering incidental charges or damages, in line with standard hotel procedures.
Guests are responsible for ensuring that all booking details are accurate and up to date, including contact information, email address, and telephone number. This allows us to communicate important information relating to your stay.
Accessibility Statement
At The Royal Sportsman, we are committed to making our hotel as welcoming and accessible as possible for all guests. As a historic building, there are some structural limitations, but we aim to provide clear information to help guests plan their stay.
Building Overview
The Royal Sportsman is an older property and does not have lift access. Access to some areas of the hotel, including some guest rooms, requires the use of stairs. There may also be uneven flooring in parts of the building.
Accessible Accommodation
We are pleased to offer one fully accessible courtyard room designed to accommodate guests with mobility needs. This room includes:
- Step-free access
- A wet room bathroom suitable for wheelchair users or guests requiring accessible washing facilities
- Additional space for ease of movement
We strongly recommend that guests requiring full accessibility request this room at the time of booking to ensure availability.
Courtyard Rooms (Partial Accessibility)
We also have additional courtyard rooms that may be suitable for guests with mild mobility limitations. These rooms are easy to access with no steps req
However, please note:
- These rooms do not have adapted bathrooms
- They may not be suitable for guests with more significant mobility requirements or those needing wheelchair-accessible facilities
Guest Support
Our team is always happy to assist with individual requirements and provide guidance on the most suitable accommodation options. We encourage guests to contact us in advance of their stay to discuss specific needs so we can ensure the best possible experience.
Contact Us
If you have any questions or would like to discuss accessibility in more detail, please do not hesitate to get in touch with our team.
We are continuously working to improve accessibility where possible and appreciate your understanding given the character and age of our building.
Children & Pets
Children & Pets
At The Royal Sportsman, we welcome both families and guests travelling with pets. We have a selection of rooms that can accommodate children and pets to help make your stay as comfortable as possible.
Please note:
- Only certain rooms are suitable for guests with children or pets, so availability may be limited
- Additional charges apply when children or pets are included in the booking
We recommend contacting us in advance or specifying your requirements at the time of booking so we can allocate the most suitable room for your stay.
If you have any specific needs or questions regarding children or pets, our team will be happy to assist.
Behaviour, Damage & Smoking
The hotel operates a strict non-smoking and non-vaping policy throughout all areas, including bedrooms. Smoking or vaping will incur a minimum cleaning charge of £100. If we have to close the room for additional nights for cleaning you will also be charged the advertised rate for this.
Guests are responsible for any damage or disturbance caused during their stay. Additional charges may apply for damage, nuisance, or excessive disruption to other guests.
Other Notes
All prices advertised are inclusive of VAT
Prices are based on accommodation and breakfast the following morning only, unless otherwise stated as part of a specific offer
Any guest requests are subject to availability and at the discretion of management
In the event of an early departure, the full cost of the remaining stay will still be charged
At certain times of the year, including peak periods and weekends, a minimum stay of two nights may apply
Liability
Liability & Responsibility
Except in cases of death or personal injury caused by our negligence or fraudulent misrepresentation, the hotel’s total liability to you is limited to the value of your booking. In no circumstances will we be liable for any indirect, consequential, or special losses or damages.
We will not be responsible for any failure or delay in providing services where such failure is caused by factors beyond our reasonable control.
Guests are responsible for any damage or loss caused to the hotel or its property as a result of their actions, omissions, or negligence. You agree to indemnify the hotel and to pay, on demand, any reasonable costs incurred to repair or remedy such damage or loss.
All reservations are non-transferable. We reserve the right to cancel or amend any booking where fraudulent, inappropriate, or abusive behaviour is suspected, or where a reservation has resulted from an error or mistake.
On arrival at the hotel, guests may be asked to present their booking confirmation and the payment card used to make the reservation. Proof of identity may also be requested. The hotel reserves the right to pre-authorise a payment card for a minimum of £50 or request a cash security deposit.
Force Majeure
The hotel shall not be liable for any failure or delay in the performance of its obligations where such failure or delay results from events beyond our reasonable control. These events may include, but are not limited to, acts of God, extreme weather, flooding, fire, pandemics or public health emergencies, industrial action, strikes or work stoppages, equipment or utility failure, interruption to power, water, gas, telecommunications or IT systems, acts of war or terrorism, civil unrest, or government restrictions.
In such circumstances, the hotel will use reasonable efforts, consistent with accepted industry practice, to minimise disruption and to resume normal services as soon as reasonably practicable.